Newport Associates | Full time

Remote Client Services Agent

Augusta, United States | Posted on 03/26/2025

Job Information

  • Date Opened 03/26/2025
  • Job Type Full time
  • Industry Customer Service
  • Work Experience Fresher
  • City Augusta
  • State/Province Georgia
  • Country United States
  • Zip/Postal Code 30901

Job Description

Full Job Description
We are focused on providing superior customer service while executing memorable trips for travelers. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events and concerts for a company that has been in business over 70 years serving clients worldwide. No experience necessary. We will train you. 

Core Responsibilities: 
  • Serve as primary customer contact providing high-touch premium Concierge level service to travelers from start to finish
  • Respond to telephone, email inquiries and online travel submissions in a timely fashion
  • Research and book Domestic and International travel packages including air, hotel, tours and ground transportation
  • Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta etc....
  • Become familiar with multiple web-based booking engines and travel resources
  • Pricing & cost calculations for changes or added trip fees
  • Provide e-tickets and take credit card payments over the phone.
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Qualifications: 
  • No experience necessary, we will train
  • Exceptional customer service abilities
  • Superior written and verbal communication skills
  • Strong organization with ability to prioritize and multi -ask
  • Job Type: Full-time or part-time

Benefits:
  • Flexible Schedule
  • Agent Certification
  • Employee Discounts


Requirements

Must be at least 18 years of age and reside in the U.S, Mexico or Austrailia. 
Laptop and or smart phone and Wifi is required.

Benefits

Ongoing Training
Flexible Schedule
Certifications included
Work Remote